====== Service Disruptions ======

As part of being an ACM/LUG Systems Administrator, you are tasked with notifying the appropriate parties when an incident arises.  This may include (but not limited to) contacting the faculty advisor, contacting officers in multiple organizations, contacting the CS Support contact, or even contacting the fire department.

System Administrators are responsible for the upkeep of the ACM/LUG servers and services.  In 2015-2016, new construction on the CS lounge completed and the ACM/LUG office was moved into the former IT Lab(SELE 2264).  All student servers are now located in the student space server room located in SELE 2266.

A system administrator is advised to check on the server room **at least once every two days** to ensure the smooth running of servers.  Automated alert services are still in the process of being setup.  A short visual inspection of the server room is generally all that is needed.

In the event that you see anything awry, you **MUST** alert the appropriate authorities and stakeholders.

===== Emergency Contact Information =====
  * Campus Emergency Telephone Number: **(312)355-5555** (or **5-5555** from a campus phone)
  * Critical Medical Emergency: **911** (**9-911** from a campus phone)




===== Disruption Contact Tiers =====

Depending on the magnitude of the disruption, different parties **must be notified** or risk breaching possible running agreements with ACM/LUG/WiCS and the university.


=== Tier 1 ===

  * Announcement on acm.cs.uic.edu.

=== Tier 2 ===

  * Announcement on acm.cs.uic.edu.
  * Announcement email to acm-announce@acm.cs.uic.edu
  * Detailed email indicating the situation sent to: 
      * officers@acm.cs.uic.edu OR their individual emails if the mail server is down.
      * lug-uic-officers@googlegroups.com


=== Tier 2b ===

  * Call CS Department Office. (Just need to call one: Main Office: (312)996-3422; Student Affairs: (312)996-2290, (312)413-4950)
  * Detailed email indicating the situation sent to: 
      * officers@acm.cs.uic.edu OR their individual emails if the mail server is down.
      * lug-uic-officers@googlegroups.com

=== Tier 3 ===

  * Announcement on acm.cs.uic.edu
  * Announcement email to acm-announce@acm.cs.uic.edu
  * Detailed email indicating the situation sent to: 
      * officers@acm.cs.uic.edu OR their individual emails if the mail server is down.
      * lug-uic-officers@googlegroups.com
      * uicwics@gmail.com
      * mtheys@uic.edu
      * reed@uic.edu
      * ncerta@uic.edu
      * pbeltr1@uic.edu

=== Tier 4 ===

  * Call 911 and/or alert campus authorities if deemed necessary.
  * Detailed email indicating the situation sent to: 
      * officers@acm.cs.uic.edu OR their individual emails if the mail server is down.
      * lug-uic-officers@googlegroups.com
      * uicwics@gmail.com
      * mtheys@uic.edu
      * reed@uic.edu
      * ncerta@uic.edu
      * pbeltr1@uic.edu

====== Scenarios ======

Scenarios are given in the sections below. //Some of these scenarios have actually happened and can have serious implications if not handled properly.//

===== Fire Hazard or Chemical burning =====

In the event you notice noxious fumes or smoke emanating **from a device under your authority**:

  - **Unplug the device** if it will not put you in any immediate danger.
  - If strong fumes or smoke has spread through the area, strongly advise occupants to **evaculate the area**.
  - If deemed serious, call 911. (9-911 from a campus phone)
  - **Move yourself to safety**.
  - **Notify Tier 4**.


In the event you notice noxious fumes or smoke emanating **from a device owned by the Computer Science or Engineering departments**:

  - **Unplug the device** if it will not put you in any immediate danger.
  - If strong fumes or smoke has spread through the area, strongly advise occupants to **evaculate the area**.
  - If deemed serious, call 911. (9-911 from a campus phone)
  - **Move yourself to safety**.
  - **Notify Tier 2b**.

In the event you notice noxious fumes or smoke emanating **from a device owned the Academic Computing and Communications Center (ACCC)**:

  - **Unplug the device** if it will not put you in any immediate danger.
  - If strong fumes or smoke has spread through the area, strongly advise occupants to **evaculate the area**.
  - If deemed serious, call 911. (9-911 from a campus phone)
  - **Move yourself to safety**.
  - **Notify ACCC** ((312)413-0003 option 9)

===== Planned Service Disruption =====

In a planned Service Disruption, 
  - You must make a public announcement **at least 24 hours in advance** with the following information:
     - The general plan of action
     - Expected downtime
     - Provide a list of affected services
  - **Notify Tier 1**.
  - IF any service affects **research student or faculty**, see the section below on [[#service_disruption_related_to_a_research_entity_or_faculty]]


===== UNPlanned Service Disruption =====

In a unplanned Service Disruption, 
  - You must make a public announcement with the following information:
     - The general plan of action
     - Expected downtime
     - Provide a list of affected services
  - **Notify Tier 1**.
  - IF any service affects **research student or faculty**, see the section below on [[#service_disruption_related_to_a_research_entity_or_faculty]]



===== Full or partial loss of power =====

<WRAP center round info 55%>
TODO
</WRAP>



===== Service is no longer functioning =====

<WRAP center round info 55%>
TODO
</WRAP>

===== Service disruption related to a research entity or faculty =====

<WRAP center round info 55%>
TODO
</WRAP>



===== Loss of Air Conditioning =====

<WRAP center round info 55%>
TODO
</WRAP>


===== Compromised System =====

<WRAP center round info 55%>
TODO
</WRAP>


===== Disgruntled SysAdmin =====

<WRAP center round info 55%>
TODO
</WRAP>