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admin:service_disruptions [2018/02/03 17:58] (current)
clee231 created
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 +====== Service Disruptions ======
  
 +As part of being an ACM/LUG Systems Administrator,​ you are tasked with notifying the appropriate parties when an incident arises. ​ This may include (but not limited to) contacting the faculty advisor, contacting officers in multiple organizations,​ contacting the CS Support contact, or even contacting the fire department.
 +
 +System Administrators are responsible for the upkeep of the ACM/LUG servers and services. ​ In 2015-2016, new construction on the CS lounge completed and the ACM/LUG office was moved into the former IT Lab(SELE 2264). ​ All student servers are now located in the student space server room located in SELE 2266.
 +
 +A system administrator is advised to check on the server room **at least once every two days** to ensure the smooth running of servers. ​ Automated alert services are still in the process of being setup. ​ A short visual inspection of the server room is generally all that is needed.
 +
 +In the event that you see anything awry, you **MUST** alert the appropriate authorities and stakeholders.
 +
 +===== Emergency Contact Information =====
 +  * Campus Emergency Telephone Number: **(312)355-5555** (or **5-5555** from a campus phone)
 +  * Critical Medical Emergency: **911** (**9-911** from a campus phone)
 +
 +
 +
 +
 +===== Disruption Contact Tiers =====
 +
 +Depending on the magnitude of the disruption, different parties **must be notified** or risk breaching possible running agreements with ACM/​LUG/​WiCS and the university.
 +
 +
 +=== Tier 1 ===
 +
 +  * Announcement on acm.cs.uic.edu.
 +
 +=== Tier 2 ===
 +
 +  * Announcement on acm.cs.uic.edu.
 +  * Announcement email to acm-announce@acm.cs.uic.edu
 +  * Detailed email indicating the situation sent to: 
 +      * officers@acm.cs.uic.edu OR their individual emails if the mail server is down.
 +      * lug-uic-officers@googlegroups.com
 +
 +
 +=== Tier 2b ===
 +
 +  * Call CS Department Office. (Just need to call one: Main Office: (312)996-3422;​ Student Affairs: (312)996-2290,​ (312)413-4950)
 +  * Detailed email indicating the situation sent to: 
 +      * officers@acm.cs.uic.edu OR their individual emails if the mail server is down.
 +      * lug-uic-officers@googlegroups.com
 +
 +=== Tier 3 ===
 +
 +  * Announcement on acm.cs.uic.edu
 +  * Announcement email to acm-announce@acm.cs.uic.edu
 +  * Detailed email indicating the situation sent to: 
 +      * officers@acm.cs.uic.edu OR their individual emails if the mail server is down.
 +      * lug-uic-officers@googlegroups.com
 +      * uicwics@gmail.com
 +      * mtheys@uic.edu
 +      * reed@uic.edu
 +      * ncerta@uic.edu
 +      * pbeltr1@uic.edu
 +
 +=== Tier 4 ===
 +
 +  * Call 911 and/or alert campus authorities if deemed necessary.
 +  * Detailed email indicating the situation sent to: 
 +      * officers@acm.cs.uic.edu OR their individual emails if the mail server is down.
 +      * lug-uic-officers@googlegroups.com
 +      * uicwics@gmail.com
 +      * mtheys@uic.edu
 +      * reed@uic.edu
 +      * ncerta@uic.edu
 +      * pbeltr1@uic.edu
 +
 +====== Scenarios ======
 +
 +Scenarios are given in the sections below. //Some of these scenarios have actually happened and can have serious implications if not handled properly.//
 +
 +===== Fire Hazard or Chemical burning =====
 +
 +In the event you notice noxious fumes or smoke emanating **from a device under your authority**:​
 +
 +  - **Unplug the device** if it will not put you in any immediate danger.
 +  - If strong fumes or smoke has spread through the area, strongly advise occupants to **evaculate the area**.
 +  - If deemed serious, call 911. (9-911 from a campus phone)
 +  - **Move yourself to safety**.
 +  - **Notify Tier 4**.
 +
 +
 +In the event you notice noxious fumes or smoke emanating **from a device owned by the Computer Science or Engineering departments**:​
 +
 +  - **Unplug the device** if it will not put you in any immediate danger.
 +  - If strong fumes or smoke has spread through the area, strongly advise occupants to **evaculate the area**.
 +  - If deemed serious, call 911. (9-911 from a campus phone)
 +  - **Move yourself to safety**.
 +  - **Notify Tier 2b**.
 +
 +In the event you notice noxious fumes or smoke emanating **from a device owned the Academic Computing and Communications Center (ACCC)**:
 +
 +  - **Unplug the device** if it will not put you in any immediate danger.
 +  - If strong fumes or smoke has spread through the area, strongly advise occupants to **evaculate the area**.
 +  - If deemed serious, call 911. (9-911 from a campus phone)
 +  - **Move yourself to safety**.
 +  - **Notify ACCC** ((312)413-0003 option 9)
 +
 +===== Planned Service Disruption =====
 +
 +In a planned Service Disruption, ​
 +  - You must make a public announcement **at least 24 hours in advance** with the following information:​
 +     - The general plan of action
 +     - Expected downtime
 +     - Provide a list of affected services
 +  - **Notify Tier 1**.
 +  - IF any service affects **research student or faculty**, see the section below on [[#​service_disruption_related_to_a_research_entity_or_faculty]]
 +
 +
 +===== UNPlanned Service Disruption =====
 +
 +In a unplanned Service Disruption, ​
 +  - You must make a public announcement with the following information:​
 +     - The general plan of action
 +     - Expected downtime
 +     - Provide a list of affected services
 +  - **Notify Tier 1**.
 +  - IF any service affects **research student or faculty**, see the section below on [[#​service_disruption_related_to_a_research_entity_or_faculty]]
 +
 +
 +
 +===== Full or partial loss of power =====
 +
 +<WRAP center round info 55%>
 +TODO
 +</​WRAP>​
 +
 +
 +
 +===== Service is no longer functioning =====
 +
 +<WRAP center round info 55%>
 +TODO
 +</​WRAP>​
 +
 +===== Service disruption related to a research entity or faculty =====
 +
 +<WRAP center round info 55%>
 +TODO
 +</​WRAP>​
 +
 +
 +
 +===== Loss of Air Conditioning =====
 +
 +<WRAP center round info 55%>
 +TODO
 +</​WRAP>​
 +
 +
 +===== Compromised System =====
 +
 +<WRAP center round info 55%>
 +TODO
 +</​WRAP>​
 +
 +
 +===== Disgruntled SysAdmin =====
 +
 +<WRAP center round info 55%>
 +TODO
 +</​WRAP>​
admin/service_disruptions.txt ยท Last modified: 2018/02/03 17:58 by clee231